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A simple auto-answer support link for early-stage D2C brands
Handle common customer questions like shipping, returns, sizing, and policies automatically — while keeping human support in the loop. This is designed to reduce repetitive queries, not replace your existing support process.
No coding • No website changes • Share one link anywhere
What this tool helps with
Early-stage brands often spend a lot of time answering the same questions repeatedly. This helps by:
- Providing instant answers to common, static questions
- Setting clear expectations for customers before they reach out
- Reducing unnecessary DMs and emails
- Directing customers to the correct page or your support email when needed
How it works
- Share your website or policy pages
- Auto-answers are prepared based on that information
- Use a single support link anywhere customers ask questions
Important: The tool is meant to handle repetitive, informational questions. For order-specific or sensitive issues, customers should be routed to your existing support email or social media.
Where teams usually use it
- Website support or help page
- Social media bio
- Order confirmation emails
- Anywhere customers ask repetitive questions
The same link can be reused everywhere.
Privacy and control
- Only information you provide is used
- Content comes from your public pages or inputs
- You stay in control of what customers see
Customers can always reach your existing support email or social media. This tool is a first-response layer, not a replacement.
SupportLink Labs
Lightweight support layer for early-stage D2C brands
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