FAQ

- To get started, you need to register an account on our platform, obtain the widget code, and integrate it into your website. Step by step instruction given at the end.

- Yes, registration is required to access the widget and its features. It allows us to provide you with the necessary tools and support for integrating the widget seamlessly into your website.

- During registration, you'll be asked to provide your email address and website URL.

- You can register for an account by visiting our website and clicking on the "Sign Up" or "Register" button. Follow the prompts to complete the registration process.

- After registration, you'll be directed to your account dashboard where you can generate the widget code. Simply copy the provided code snippet and paste it into your website's HTML where you want the widget to appear.

- You can find the widget code snippet in your account dashboard.

- To embed the widget code into your website, simply paste the copied code snippet into the HTML of your website's pages, preferably just before the closing </body> tag.

- Yes, you can customize the widget's appearance and behavior to match your website's design and functionality. This can be done through the customization options available in your account dashboard.

- You can add, edit, or remove questions and answers from the database as needed. There are no restrictions on the frequency of updates, allowing you to keep your content relevant and up-to-date.

- There is no limit to the number of questions and answers you can add to the database, allowing you to tailor the content to meet your specific needs and requirements.

- You can update the database by logging into your account dashboard and accessing the "Manage Content" or "Database Management" section. From there, you can add, edit, or remove questions and answers as needed.

- Yes, if you have multiple team members involved in managing the database.

- We offer comprehensive documentation to assist you with any questions or issues you may encounter during setup or database management.

- The widget is a versatile tool designed to enhance user experience on your website by providing interactive features such as giving product details, support ticketing, lead generation forms, and more. By installing the widget, you can engage with your website visitors in real-time, provide instant support, capture leads, and improve conversion rates.

- Installing the widget on your website is easy and straightforward. Simply sign up for an account on our platform, generate the widget code from your account dashboard, and embed the code into the HTML of your website.

- Yes, the widget is compatible with a wide range of website platforms. Our widget code can be easily integrated into any website regardless of the platform used.

- After installation, the widget offers a variety of features tailored to your specific needs, chatbot assistance, lead capture and more. You can customize the widget to include only the features you require for your website.

- Yes, you can fully customize the widget's appearance to match your website's branding and design aesthetics. You can customize colors, fonts, button styles, chat window layout, and more to ensure seamless integration with your website's look and feel.

- No, installing the widget will not significantly impact your website's performance or loading speed. The widget code is lightweight and optimized for fast loading, ensuring a smooth user experience for your website visitors.

- It is optimized for desktop, the widget is fully responsive and mobile-friendly the widget will provide a consistent and user-friendly experience.

- We regularly release updates and enhancements to the widget to ensure it remains up-to-date with the latest industry standards and technologies. Updates are typically released on a monthly or quarterly basis, and you will be notified of any new features or improvements through your account dashboard.

- We offer comprehensive support resources to assist you with widget installation, configuration, and usage. This is included in documentation. Our support team is dedicated to helping you get the most out of the widget and addressing any questions or issues you may encounter.